Privacy policy
At Excellence Trade Ltd, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, purchase our products, or interact with us in any way. By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
1.1 Information You Provide to Us
- Contact Information: Your name, email address, phone number, shipping address, and billing address.
- Account Information: If you create an account on our website, your username, password, and account preferences.
- Payment Information: Credit card numbers, debit card numbers, and other payment details (which are processed by our third-party payment processors and not stored by us).
- Order Information: Details about the products you purchase, including the quantity, size, color, and price.
- Communication Information: Records of your communications with us, such as emails, phone calls, and live chat messages.
- Survey and Feedback Information: Your responses to surveys, reviews, and feedback forms.
1.2 Information We Collect Automatically
- Device Information: Information about the device you use to access our website, such as the device type, operating system, browser type, and unique device identifier.
- Usage Information: Information about how you use our website, including the pages you visit, the links you click, the time and date of your visits, and the duration of your visits.
- Location Information: Your approximate location based on your IP address.
1.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Payment processors, who provide us with information about your payment transactions.
- Social media platforms, if you choose to log in to our website using your social media account or interact with us on social media.
- Analytics providers, who help us analyze how users interact with our website.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including verifying your payment information, shipping your products, and providing order updates.
- To create and manage your account on our website.
- To communicate with you about your orders, account, and our products and services.
- To personalize your shopping experience, such as recommending products that may interest you based on your browsing and purchase history.
- To improve our website, products, and services, by analyzing user behavior and feedback.
- To market our products and services to you, including sending you promotional emails, newsletters, and special offers. You can opt out of receiving marketing communications at any time (see Section 6 below).
- To protect our website and business, including detecting and preventing fraud, unauthorized access, and other security threats.
- To comply with legal obligations, such as tax and accounting requirements.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information with the following types of third parties for the purposes described in this Privacy Policy:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, order fulfillment, email marketing, and website hosting. These service providers are only authorized to use your information to perform the services we have contracted them to provide and are required to protect your information.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law, or in response to a valid legal request (such as a subpoena, search warrant, or court order).
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the acquiring entity as part of the business transaction.
- With Your Consent: We may share your information with third parties if you have given us your consent to do so.
4. Data Security
We take the security of your personal information seriously and use reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Using secure socket layer (SSL) technology to encrypt data transmitted between your browser and our website.
- Storing sensitive information (such as credit card numbers) in encrypted form.
- Restricting access to your personal information to authorized employees and service providers who need to access it to perform their job functions.
- Regularly reviewing and updating our security policies and procedures.
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.
5. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the following rights with respect to your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format, or to have it transferred to another organization.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email, or by contacting our customer service team.
To exercise any of these rights, please contact our customer service team at excellencetradeltd@gmail.com or 416-540-3015. We will respond to your request within a reasonable time frame, typically within 30 days.
7. Cookies and Other Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our website. A cookie is a small text file that is stored on your device when you visit a website.
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the operation of our website, such as allowing you to log in to your account and add products to your cart.
- Analytics Cookies: These cookies help us analyze how users interact with our website, such as which pages are visited most often and how long users stay on each page. This information helps us improve our website.
- Marketing Cookies: These cookies are used to track your browsing activity and display personalized advertisements to you on our website and other websites.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website.
8. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to these third-party websites, and we are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Last Updated" date will be revised. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions or concerns about our Privacy Policy, please contact our customer service team.